NRSC Lead Pass Free Program Announcement

According to Nancy Greene, IBM Retail Store Solutions, effective April 20, 2010, eligible IBM Business Partners who pass a service lead to the North America Retail Services Center (NRSC) can receive a lead pass fee for NRSC services business closed as a result of the lead. This lead-pass program offers an opportunity for Business Partners to team with IBM and to increase their firm's end-user satisfaction.

The NRSC is a services group within IBM Retail Store Solutions that specializes in helping retailers minimize the time and risk typically associated with developing, customizing, and integrating store-level solutions.  

Descriptions of NRSC services and more information about the NRSC are available at
http://www-03.ibm.com/products/retail/services/index.html

This lead-pass program continues to underscore IBM's commitment to our Business Partners.

Fees for eligible leads passed to the NRSC for Loss Prevention solutions will, when closed, be paid at 3% of the IBM services contract value up to a maximum fee of $30,000 per opportunity.  

• Loss Prevention is defined as any solution that reduces point-of-sale transaction losses due to either

1. undetected items on the bottom of shopping carts or
2. sub-optimized cashier scanning due to either fraudulent intent or poor operational execution.

Fees for eligible leads passed for all other solutions will, when closed, be paid at 6% of the IBM services contract value up to a maximum fee of $30,000 per opportunity.

• Other solutions include customization of point-of-sale software applications, loyalty and payment solutions, and more.  

For complete details, terms and conditions and the NRSC Lead Submission form, please refer to the attached announcement.  This letter may also be found in the Announcement Letter section of PartnerWorld.

Download 510-274 2010 NRSC Lead Pass Program