According to Rob Lamb, Vice President World Wide Sales IBM Internet Security Systems, effective March 1, 2010, all renewals of Support and Maintenance for IBM Internet Security Systems (IBM ISS) hardware and software product services coverage that have lapsed will be subject to a reinstatement fee. This action ensures that end user customers have uninterrupted access to releases that were made available while Support and Maintenance was not active.
The fee will consist of the following:
- a charge for the lapsed maintenance portion back to the expiration date of the original Support and Maintenance subscription; and
- a 10% reactivation fee which will be calculated based on the total cumulative value of the renewal contract for Support and Maintenance.
The new support period begins on the date that IBM accepts the customer order. Transactional documents have been updated to reflect this change. Attached are examples of the end user letter and the renewal quote for your awareness.
For questions, contact your IBM ISS Channel Account Manager (CAM) or your IBM Distributor.
Download Text of Letter for IBM ISS Services lapse of coverage
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