Welcome to the seventh edition of RetailEd News for Business Partners, a newsletter brought to you by the Retail Store Solutions Education team.
New Education
The following Web lectures, workshops, and downloadable courses covering the IBM Self Checkout Solution, IBM SurePOS 500, IBM 4690 V6, the value of touch technology in a retail environment, IBM SurePOS hardware, and Dynamic Infrastructure for Retail are available for enrollment.
Dynamic Infrastructure is not just for the server brands. Our Retail Store Solutions products and solutions actually fit very nicely within several of the DI initiatives. Check out these two courses to learn more.
Level 200: Dynamic Infrastructure for Retail - Smarter Retail Systems for a Smarter Planet (RE9076: Oct 2009 - 42 Minutes)
In this smarter world, retail stores need a dynamic infrastructure. Retail systems need to be inter-connected, so they can be fed by customer insight at every point in the process. They need to be instrumented, so every item of inventory can be tracked and accounted for. And they need to be intelligent, so vast amounts of customer data can be analyzed and turned into real value in real time. Learn how IBM Retail Store Solutions (RSS) utilizes smarter processes and systems to excel in enabling retailers to create, maintain, and leverage their retail dynamic infrastructures. This course explains how IBM sellers can tie RSS into the broader IBM Smart Planet agenda, enable sellers to change the conversation from price point to solving business needs and leverage the RSS solution stack to sell products outside the traditional retail marketplace.Course code RE9076. See details for IBM Business Partners.
Level 200: How to Leverage Dynamic Infrastructure to Sell IBM Retail Solutions (RE9075: Apr 2009 - 29 Minutes)
When you hear the words "Dynamic Infrastructure" you probably think of servers, data centers, and other large enterprise systems. Your first thought is probably, "this doesn't apply to me." The truth is that our Retail Store Solutions (RSS) products and solutions fit very well into the Dynamic Infrastructure initiative. This course will explain where we fit and how to leverage Dynamic Infrastructure to sell more RSS products and solutions. Course code RE9075. See details for and IBM Business Partners.
Level 200: Selling the IBM SurePOS 500 Series Models 526 and 566 (RE4852S: Jul 2009 - 45 Minutes)
This course will teach you how to position and sell the IBM SurePOS 500 Series models 526 and 566. You will learn the importance of POS systems from the retailer's point of view and how the SurePOS 500 meets and exceeds their needs. Standard and optional features are covered as well as the feature highlights and key values. This course also provides technical details for overcoming competitive comparisons. An explanation of IBM's value proposition is provided along with important milestones in IBM Retail Store Solutions history. Course code: RE4852S. See details for IBM Business Partners.
Level 200: IBM 4690 V6: A Smart Platform for Retail (RE1095S: Sep 2009 - 52 Minutes)
This course will teach you how to position and sell the IBM 4690 V6 Operating System. Designed to educate IBM and IBM Business Partner sales representatives, focus is placed on understanding how solution brings customer value. You will learn the importance of a retail-optimized operating system from the retailer's point of view and how the IBM 4690 V6 Operating System (OS) meets and exceeds their needs. Product features are covered as well as the feature highlights and key values. This course also provides technical details for overcoming competitive comparisons. A basic understanding of 4690 OS is a course prerequisite. Course code RE1095S. See details for IBM Business Partners.
Level 100: IBM Retail Store Solutions SurePOS Hardware Overview (RE5101: Aug 2009 - 50 Minutes)
This course will teach you how to position and sell the IBM SurePOS family: SurePOS 700, SurePOS 500, SurePOS 300 and SurePOS 100. This excellent primer gives sellers an overview of the SurePOS family. Standard and optional features are covered as well as the feature highlights and key values. An explanation of IBM's value proposition is provided along with important milestones in IBM Retail Store Solutions history. Course code RE5101. See details for IBM Business Partners.
IBM Self Checkout Solution Workshops
Level 300: CLASS: IBM Checkout Environment for Consumer-Service (CHEC) - Software Configurations and Extensions Workshop (RE8200: Feb 22, 2010 - 4.5 Days - London) IBM Checkout Environment for Consumer-Service V6 (CHEC) offers greater control in how retailers build, run, and support the self checkout solution and helps improve reliability through streamlined POS integration. This course will teach you how to install, configure, and troubleshoot the CHEC components, install and use the Software Development Kit (SDK) tools, and familiarize you with the processes to integrate POS applications with CHEC, and create self checkout extensions. The class will be held at the IBM Bedfont Lakes facility near London, England. Course code: RKC55GB. See details for IBM Business Partners and IBM Clients .
Level 200: CLASS: IBM Self Checkout Solutions - Engagement Management and Operations Workshop (RE8340: Mar 01, 2010 - 2.5 Days - London) This workshop teaches the skills necessary to successfully begin project management activities in support of the IBM Self Checkout solution. This course is intended for IBM and IBM Business Partner personnel who are responsible for managing the technical aspects of a Self Checkout engagement. These responsibilities include requirements gathering, installation planning, and system configuration planning. The class will be held at the IBM Bedfont Lakes facility near London, England. Course code: RKC60GB. See details for IBM Business Partners.
Level 300: CLASS: IBM Checkout Environment for Consumer-Service (CHEC) - Software Configurations and Extensions Workshop (RE8200: Mar 15, 2010 - 4.5 Days - Raleigh) IBM Checkout Environment for Consumer-Service V6 (CHEC) offers greater control in how retailers build, run, and support the self checkout solution and helps improve reliability through streamlined POS integration. This course will teach you how to install, configure, and troubleshoot the CHEC components, install and use the Software Development Kit (SDK) tools, and familiarize you with the processes to integrate POS applications with CHEC, and create self checkout extensions. The class will be held at the IBM RTP site. Course code: RKC55. See details for IBM Business Partners and IBM Clients .
Level 200: CLASS: IBM Self Checkout Solutions - Engagement Management and Operations Workshop (RE8340: Mar 22, 2010 - 2.5 Days - Raleigh)This workshop teaches the skills necessary to successfully begin project management activities in support of the IBM Self Checkout solution. This course is intended for IBM and IBM Business Partner personnel who are responsible for managing the technical aspects of a Self Checkout engagement. These responsibilities include requirements gathering, installation planning, and system configuration planning. The class will be held at the IBM RTP site. Course code: RKC60. See details for IBM Business Partners.
Self Study Offerings
Level 200: Supporting the IBM SurePOS 500 Series Models 526 and 566 (RE4852T: Aug 2009 - 3.5 Hours)
This course provides you with the information that you need to support the IBM SurePOS 500 Series models 526 and 566. It provides information on the features and functions, along with the hardware and software specifications. This course also covers the procedures for replacing or installing system components and maintaining and troubleshooting the system unit. Resources for technical support are also included. Course code RE4852T. See details for IBM Business Partners and IBM Clients.
Level 200: IBM SurePOS 500 Models 526 and 566 Hardware Service Training (SE485200: Sep 2009 - 120 Minutes)
This self-study service training course will teach you how to repair and maintain the IBM SurePOS 500 Series Models 526 and 566. Detailed removal and replacement procedures are covered, a job aid is provided to assist you when on site performing repairs, and the product service manual is also included on the CD. Course code: SE485200. See details for IBM Business Partners. This course is also available on the Retail Store Solutions customer education Web site.
Level 200: IBM Remote Management Agent Technical Education – What You Should Know About RMA V2R5 (RE3021: Jul 2009 - 20 Minutes) This course update supplements prerequisite courses RE3020/RE3020C: Remote Management Agent Technical Education and covers enhancements made to Remote Management Agent (RMA) in V2R5. This course is intended for IBM, IBM Business Partner, and IBM Customer technical personnel who will support IBM Remote Management Agent. Course code RE3021. See details for IBM Business Partners and IBM Clients.
Level 200: IBM SurePOS 4961 Express (RE4961X: Sep 2009 - 35 Minutes)
This course describes the models that are available in the IBM SurePOS Express program, which is based on the IBM SurePOS 500 Series model 526, and includes the IBM SureMark single-station printer model 1NR. This course provides you with information needed to sell and support the models in their respective geographies. Information on system configurations, feature codes, availability, and warranty information is covered in this course. Course code: RE4961X. See details for IBM Business Partners.
Level 200: The Value of Touch in the Store (RE7007: Jul 2009 - 38 Minutes)
This Web lecture defines the value of touch technology in the retail environment, gives examples of return on investment (ROI) and provides an engagement model to lead retailers from a touch introduction to store pilot. Course code RE7007. See details for IBM Business Partners.
Many of our technical courses are also available to customers. In some cases a separate customer offering is produced. Be sure to look under both this heading and Technical Education for valuable course offerings for your customers.
Introducing the IBM AnyPlace Checkout Solution (RE4855C: Aug 2009 - 30 Minutes)
This education introduces the IBM AnyPlace Checkout solution models 5xx and 7xx. The IBM AnyPlace Checkout solution combines the ultra-compact 15- and 17-inch AnyPlace Kiosks containing the AME Sempron processor with IBM Checkout Environment for Consumer-Service (CHEC) Client Application V 6.2 (or higher). This innovative offering extends cashless self checkout capabilities (payments with credit or debit options) to new places in the retail space. This self-paced education should take about 30 minutes to complete. This course is intended for IBM customers who are responsible for supporting, installing, upgrading, and maintaining the IBM AnyPlace Checkout solution. Course code RE4855C. See details for IBM Clients.
Please encourage your customers to take advantage of the many courses available to them.
To access appropriate education, IBM Business Partners and IBM customers should use the following links.
IBM Customers: http://www.ibm.com/services/weblectures/retailed
IBM Business Partners: http://www.ibm.com/partnerworld/pwu/systems/
Level 200: Dynamic Infrastructure for Retail - Smarter Retail Systems for a Smarter Planet (RE9076: Oct 2009 - 42 Minutes)
In this smarter world, retail stores need a dynamic infrastructure. Retail systems need to be inter-connected, so they can be fed by customer insight at every point in the process. They need to be instrumented, so every item of inventory can be tracked and accounted for. And they need to be intelligent, so vast amounts of customer data can be analyzed and turned into real value in real time. Learn how IBM Retail Store Solutions (RSS) utilizes smarter processes and systems to excel in enabling retailers to create, maintain, and leverage their retail dynamic infrastructures. This course explains how IBM sellers can tie RSS into the broader IBM Smart Planet agenda, enable sellers to change the conversation from price point to solving business needs and leverage the RSS solution stack to sell products outside the traditional retail marketplace.Course code RE9076. See details for IBM Business Partners.
Level 200: How to Leverage Dynamic Infrastructure to Sell IBM Retail Solutions (RE9075: Apr 2009 - 29 Minutes)
When you hear the words "Dynamic Infrastructure" you probably think of servers, data centers, and other large enterprise systems. Your first thought is probably, "this doesn't apply to me." The truth is that our Retail Store Solutions (RSS) products and solutions fit very well into the Dynamic Infrastructure initiative. This course will explain where we fit and how to leverage Dynamic Infrastructure to sell more RSS products and solutions. Course code RE9075. See details for and IBM Business Partners.
Level 200: Selling the IBM SurePOS 500 Series Models 526 and 566 (RE4852S: Jul 2009 - 45 Minutes)
This course will teach you how to position and sell the IBM SurePOS 500 Series models 526 and 566. You will learn the importance of POS systems from the retailer's point of view and how the SurePOS 500 meets and exceeds their needs. Standard and optional features are covered as well as the feature highlights and key values. This course also provides technical details for overcoming competitive comparisons. An explanation of IBM's value proposition is provided along with important milestones in IBM Retail Store Solutions history. Course code: RE4852S. See details for IBM Business Partners.
Level 200: IBM 4690 V6: A Smart Platform for Retail (RE1095S: Sep 2009 - 52 Minutes)
This course will teach you how to position and sell the IBM 4690 V6 Operating System. Designed to educate IBM and IBM Business Partner sales representatives, focus is placed on understanding how solution brings customer value. You will learn the importance of a retail-optimized operating system from the retailer's point of view and how the IBM 4690 V6 Operating System (OS) meets and exceeds their needs. Product features are covered as well as the feature highlights and key values. This course also provides technical details for overcoming competitive comparisons. A basic understanding of 4690 OS is a course prerequisite. Course code RE1095S. See details for IBM Business Partners.
Level 100: IBM Retail Store Solutions SurePOS Hardware Overview (RE5101: Aug 2009 - 50 Minutes)
This course will teach you how to position and sell the IBM SurePOS family: SurePOS 700, SurePOS 500, SurePOS 300 and SurePOS 100. This excellent primer gives sellers an overview of the SurePOS family. Standard and optional features are covered as well as the feature highlights and key values. An explanation of IBM's value proposition is provided along with important milestones in IBM Retail Store Solutions history. Course code RE5101. See details for IBM Business Partners.
IBM Self Checkout Solution Workshops
Level 300: CLASS: IBM Checkout Environment for Consumer-Service (CHEC) - Software Configurations and Extensions Workshop (RE8200: Feb 22, 2010 - 4.5 Days - London) IBM Checkout Environment for Consumer-Service V6 (CHEC) offers greater control in how retailers build, run, and support the self checkout solution and helps improve reliability through streamlined POS integration. This course will teach you how to install, configure, and troubleshoot the CHEC components, install and use the Software Development Kit (SDK) tools, and familiarize you with the processes to integrate POS applications with CHEC, and create self checkout extensions. The class will be held at the IBM Bedfont Lakes facility near London, England. Course code: RKC55GB. See details for IBM Business Partners and IBM Clients .
Level 200: CLASS: IBM Self Checkout Solutions - Engagement Management and Operations Workshop (RE8340: Mar 01, 2010 - 2.5 Days - London) This workshop teaches the skills necessary to successfully begin project management activities in support of the IBM Self Checkout solution. This course is intended for IBM and IBM Business Partner personnel who are responsible for managing the technical aspects of a Self Checkout engagement. These responsibilities include requirements gathering, installation planning, and system configuration planning. The class will be held at the IBM Bedfont Lakes facility near London, England. Course code: RKC60GB. See details for IBM Business Partners.
Level 300: CLASS: IBM Checkout Environment for Consumer-Service (CHEC) - Software Configurations and Extensions Workshop (RE8200: Mar 15, 2010 - 4.5 Days - Raleigh) IBM Checkout Environment for Consumer-Service V6 (CHEC) offers greater control in how retailers build, run, and support the self checkout solution and helps improve reliability through streamlined POS integration. This course will teach you how to install, configure, and troubleshoot the CHEC components, install and use the Software Development Kit (SDK) tools, and familiarize you with the processes to integrate POS applications with CHEC, and create self checkout extensions. The class will be held at the IBM RTP site. Course code: RKC55. See details for IBM Business Partners and IBM Clients .
Level 200: CLASS: IBM Self Checkout Solutions - Engagement Management and Operations Workshop (RE8340: Mar 22, 2010 - 2.5 Days - Raleigh)This workshop teaches the skills necessary to successfully begin project management activities in support of the IBM Self Checkout solution. This course is intended for IBM and IBM Business Partner personnel who are responsible for managing the technical aspects of a Self Checkout engagement. These responsibilities include requirements gathering, installation planning, and system configuration planning. The class will be held at the IBM RTP site. Course code: RKC60. See details for IBM Business Partners.
Self Study Offerings
Level 200: Supporting the IBM SurePOS 500 Series Models 526 and 566 (RE4852T: Aug 2009 - 3.5 Hours)
This course provides you with the information that you need to support the IBM SurePOS 500 Series models 526 and 566. It provides information on the features and functions, along with the hardware and software specifications. This course also covers the procedures for replacing or installing system components and maintaining and troubleshooting the system unit. Resources for technical support are also included. Course code RE4852T. See details for IBM Business Partners and IBM Clients.
Level 200: IBM SurePOS 500 Models 526 and 566 Hardware Service Training (SE485200: Sep 2009 - 120 Minutes)
This self-study service training course will teach you how to repair and maintain the IBM SurePOS 500 Series Models 526 and 566. Detailed removal and replacement procedures are covered, a job aid is provided to assist you when on site performing repairs, and the product service manual is also included on the CD. Course code: SE485200. See details for IBM Business Partners. This course is also available on the Retail Store Solutions customer education Web site.
Level 200: IBM Remote Management Agent Technical Education – What You Should Know About RMA V2R5 (RE3021: Jul 2009 - 20 Minutes) This course update supplements prerequisite courses RE3020/RE3020C: Remote Management Agent Technical Education and covers enhancements made to Remote Management Agent (RMA) in V2R5. This course is intended for IBM, IBM Business Partner, and IBM Customer technical personnel who will support IBM Remote Management Agent. Course code RE3021. See details for IBM Business Partners and IBM Clients.
Level 200: IBM SurePOS 4961 Express (RE4961X: Sep 2009 - 35 Minutes)
This course describes the models that are available in the IBM SurePOS Express program, which is based on the IBM SurePOS 500 Series model 526, and includes the IBM SureMark single-station printer model 1NR. This course provides you with information needed to sell and support the models in their respective geographies. Information on system configurations, feature codes, availability, and warranty information is covered in this course. Course code: RE4961X. See details for IBM Business Partners.
Level 200: The Value of Touch in the Store (RE7007: Jul 2009 - 38 Minutes)
This Web lecture defines the value of touch technology in the retail environment, gives examples of return on investment (ROI) and provides an engagement model to lead retailers from a touch introduction to store pilot. Course code RE7007. See details for IBM Business Partners.
Many of our technical courses are also available to customers. In some cases a separate customer offering is produced. Be sure to look under both this heading and Technical Education for valuable course offerings for your customers.
Introducing the IBM AnyPlace Checkout Solution (RE4855C: Aug 2009 - 30 Minutes)
This education introduces the IBM AnyPlace Checkout solution models 5xx and 7xx. The IBM AnyPlace Checkout solution combines the ultra-compact 15- and 17-inch AnyPlace Kiosks containing the AME Sempron processor with IBM Checkout Environment for Consumer-Service (CHEC) Client Application V 6.2 (or higher). This innovative offering extends cashless self checkout capabilities (payments with credit or debit options) to new places in the retail space. This self-paced education should take about 30 minutes to complete. This course is intended for IBM customers who are responsible for supporting, installing, upgrading, and maintaining the IBM AnyPlace Checkout solution. Course code RE4855C. See details for IBM Clients.
Please encourage your customers to take advantage of the many courses available to them.
To access appropriate education, IBM Business Partners and IBM customers should use the following links.
IBM Customers: http://www.ibm.com/services/weblectures/retailed
IBM Business Partners: http://www.ibm.com/partnerworld/pwu/systems/
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